Terms Of Service, Privacy Policy & Refunds

Terms Of Service​

  1. Fees: Decorio charges fees for their services. The fees are outlined in a contract signed by the client and Decorio.

  2. Payment: The client agrees to pay the full fee to Decorio, which may be due in installments, upon completion of the project or as specified in the contract.

  3. Cancellation: If the client cancels the project after work has commenced, Decorio may charge a cancellation fee.

  4. Ownership: Decorio retains ownership of any designs or plans created during the project. The client may not use these designs or plans without Decorio’s permission. Decorio may use produced content for Promotional, Marketing and Advertisement purposes.

  5. Liability: Decorio is not liable for any damages or losses resulting from the client’s use of the designs or plans or any products or materials specified by Decorio.

  6. Confidentiality: Decorio agrees to keep all client information confidential and not disclose it to third parties without the client’s permission.

  7. Warranty: Decorio provides a warranty for their work for a specified period of time after completion of the project. Any defects or issues arising from the work during this period will be addressed by Decorio.

Modification of Terms:

Decorio reserves the right to modify, update, or revise these Terms of Service, Privacy Policy, Refunds and Returns terms and conditions, at any time without prior notice. Any changes will be effective immediately upon posting the updated terms on our website. It is the responsibility of the client to review the terms regularly to stay informed of any modifications.

By continuing to use our services after the revised terms have been posted, you acknowledge and agree to be bound by the updated terms. If you do not agree with any modifications, it is advised to discontinue the use of our services.

Please note that any modifications made to the terms of service will not affect the agreed-upon terms and conditions for ongoing projects that have already been initiated.

If you have any questions or concerns regarding the modified terms of service, please contact our customer service team for further clarification.

Decorio is committed to providing the best possible service to our clients, and we will make reasonable efforts to communicate any changes to the terms of service effectively and transparently.

Privacy Policy​

  1. Who we are

    Our website address is:

    Decorio

    Our customer portal is :
    Customer Portal

    Comments

    We collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam. Your email address may be provided to various analytics services to check if you are using it.

    Media

    Avoid uploading images with embedded location data. Visitors can extract location data from images on the website.

    Cookies

    When you leave a comment, your name, email, and website may be saved in cookies for one year. When you visit the login page, a temporary cookie is set, which is discarded when you close your browser.

    When you log in, several cookies are set to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks, and logging out will remove login cookies. It expires after 24-48 hours. 

    Embedded content from other websites

    Embedded content from other websites behaves as if you have visited the other website. These websites may collect data, use cookies, and monitor your interaction with their content.

    Who we share your data with

    If you request a password reset, your IP address will be included in the reset email. Other than that only analytics and payment gateway is shared data needed for their proper functionality.

    How long we retain your data

    If you leave a comment or a review, the comment and its metadata are retained indefinitely.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. Website administrators can also see and edit that information.

    What rights you have over your data

    You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Where your data is sent

    Visitor comments may be checked through an automated spam detection service. Other than that we keep comments and suggestions to ourselves, although we can use reviews as showcases for business purposes.

Refunds and Returns

Refund Policy:

Thank you for choosing Decorio for your interior design needs. We strive to provide the highest level of customer satisfaction. In the event that you are not completely satisfied with our services, we have outlined our refund policy as follows:

  1. Design Consultation Fees: Design consultation fees are non-refundable as they cover the time and expertise of our design team in assessing your project and providing professional advice.
  2. Deposit and Prepayment: Any deposit or prepayment made towards the project is non-refundable after the commencement of work. This covers the costs associated with project planning, design development, and initial procurement of materials.
  3. Custom Orders and Specialized Items: Any custom orders or specialized items purchased on behalf of the client are non-refundable once the order has been placed, as they are specifically tailored or sourced for the project.
  4. Change of Mind: If you change your mind about the project before work has commenced, a partial refund may be provided at our discretion, after deducting any costs incurred in preparation for the project.
  5. Completion of Work: Once the project has been completed and delivered to your satisfaction, refunds will not be provided.

Please note: that all refund requests must be made in writing within [30 days] from the date of purchase or project commencement.

All refund requests must be submitted in writing or by email at [email protected]

We encourage open communication throughout the project to address any concerns or issues you may have. We are committed to finding a satisfactory resolution to ensure your utmost satisfaction with our services.

Return Policy:

At Decorio, we want you to be completely satisfied with your purchase. If you are not satisfied with any products purchased from us, you may return them subject to the following terms and conditions:

  1. Eligibility: To be eligible for a return, the item must be in its original condition and packaging. It should be unused, undamaged, and free from any signs of wear or alteration.
  2. Return Period: You may initiate a return within 30 days from the date of purchase or delivery, whichever is later. After this period, we are unable to accept returns.
  3. Return Process: To initiate a return, please contact our customer service team with your order details and reason for the return. We will provide you with further instructions on how to proceed.
  4. Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
  5. Refund or Exchange: Once we receive the returned item and verify its eligibility, we will process either a refund or an exchange, based on your preference. Refunds will be issued to the original payment method used for the purchase. 
  6. Return of Item Not Matching Replacement Value: If the returned item does not match the replacement value, Decorio reserves the right to assess the condition of the item and adjust the refund accordingly. Any depreciation in value due to damage, wear and tear, or missing parts may result in a deduction from the refund amount. This evaluation will be conducted in a fair and transparent manner, taking into account the original purchase condition and any documented damages.
  7. Non-Returnable Items: Please note that certain items are non-returnable despite above conditions, such as custom-made or personalized products, as well as clearance or final sale items. These items will be clearly marked as non-returnable at the time of purchase.
  8. Restocking Fee: In some cases, a restocking fee may apply for returned items. This fee will be deducted from the refund amount and will be communicated to you during the return process.

Please contact our customer service team if you have any questions or require further assistance regarding our return policy. We are dedicated to ensuring your satisfaction and will do our best to accommodate your needs. Please reach out to us by email at [email protected]

Late Payment Charges and Penalties

Late Payment Charges and Penalties:

  1. Late Payment Charges: In the event of late payment, a late payment charge will be applied to the outstanding balance. The late payment charge will be calculated as a percentage of the overdue amount, as specified in the contract or invoice.
  2. Penalty for Delayed Payment: If payment is significantly delayed beyond the agreed-upon terms, Decorio reserves the right to implement additional penalties. These penalties may include suspending services, withholding deliverables, or initiating legal proceedings to recover the outstanding amount.
  3. Notification of Late Payment: Decorio will send a reminder notice to the client regarding the overdue payment before implementing any late payment charges or penalties. This notice will serve as a reminder to settle the outstanding balance promptly.
  4. Waiver of Late Payment Charges: Decorio understands that unforeseen circumstances may sometimes cause payment delays. In such cases, we encourage open communication and request that clients reach out to discuss any potential payment issues. Depending on the circumstances, Decorio may consider waiving or adjusting the late payment charges or penalties.

It is important to adhere to the agreed-upon payment terms to avoid any unnecessary charges or penalties. If you anticipate any difficulties in making a payment on time, please notify us as soon as possible to discuss possible alternative arrangements.

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